This page explains how to ask us to delete the information our Instagram and Facebook tools hold about you.

What we hold

When you comment on one of our posts, tag us in an Instagram story, or send our Instagram or Facebook account a message, our systems may store:

• the account identifier Instagram or Facebook gives us for you — a number, not your username or your name
• any discount code we issued you, and the date we issued it
• the date and time we last received a message from you
• a link to the story you tagged us in, where one applies

We do not store the content of your messages, your email address, your phone number, or your Instagram password. Discount codes are held so that we can re-send you the same code rather than issue you a second one.

How to request deletion

Email hiya@kidultverse.com with the subject line Data deletion request and tell us the Instagram or Facebook account you used to contact us.

We will confirm we have received your request within 5 working days, and delete the data within 30 days.

You may also write to us at Hong Kong Netizen Limited, 185 Cross Street, Sale, M33 7JG, United Kingdom, or call +44 161 524 1888.

Deleting this data means we can no longer recognise a discount code we previously issued you, so please redeem any code you are still holding first.

Everything else

For all other information we hold about you as a customer — your orders, delivery addresses and marketing preferences — see our Privacy Policy.